How does Shift Wizard work?

ShiftWizard seamlessly integrates with your electronic medical records (EMR) system, as well as time and attendance systems , so you can make cost-effective scheduling decisions based on real-time hours worked and service measures like hours per patient day (HPPD) and hours per patient volume (HPPV).

What is the chain of command in healthcare?

Chain of command is a formal, structured communication technique used to resolve patient safety issues . Through this technique, care team members escalate a concern through leadership levels until a resolution is reached.

How does shift scheduling work?

How do shift schedules work? Shift schedules dictate when employees work, including night shifts, afternoon and evening hours, and rotating shifts. Employees are assigned shifts based on a predetermined work schedule, which may be weekly or follow rotating shift schedules such as the Dupont schedule .

How do you pick up shifts with ShiftKey?

From your dashboard, click manage your schedule or click schedule. If you see a shift you are interested in working, click on it . The rate you see is the recommended rate. If you desire a different rate, you can modify before requesting the shift.

Who is in control of healthcare?

The federal agency that oversees CMS, which administers programs for protecting the health of all Americans, including Medicare, the Marketplace, Medicaid, and the Children's Health Insurance Program (CHIP).

What is the power hierarchy in healthcare?

Power hierarchies are tiered levels of power within interpersonal relationships . In healthcare, those hierarchies can present themselves in many different areas. Medical professionals see hierarchy between different types of clinicians such as doctors, nurses, or other clinical workers.

What is the hierarchy of the chain of command?

It's kind of like a scale of gradually increasing authority and expertise. A chain of command in business might have the CEO at the top, followed by the manager, followed by the assistant manager, and last, the regular employees . The lower down a person is on the chain of command, the less authority they have.

How does swapping shifts work?

Shift swapping is the process of exchanging shift times with a colleague or another employee in an organization . It can be done on a one-time basis, such as when one person needs to change their shift due to an emergency, or it can be done on an ongoing basis, such as when two employees regularly trade shift times.

How does shift key staffing work?

The ShiftKey platform isn't an agency. It's a marketplace that allows you to connect directly with facilities in your area so that you can work where you like . It also empowers you to choose your rate so that you can earn what you deserve.

How does shift admin work?

Powered by an intelligent scheduling algorithm, Shift Admin allows users to implement thousands of custom rules such as scheduling priority to make the most optimized scheduling choices .

Workday and ShiftWizard Come Together to Serve an Entire Healthcare System (2024)

From nurses to leadership, employees of the Northeast Georgia Health System have streamlined their processes and improved scheduling

About the Customer

Northeast Georgia Health System serves roughly 2 million patients across 26 counties in the northeast region of Georgia. With five acute hospitals, close to 100 ambulatory locations, a number of post-acute facilities, over 700 beds, more than 1,300 medical staff, specializing in over 50 areas, and over 10,000 employees, this healthcare system struggled with various scheduling tools and sought a cohesive, universal solution that would streamline scheduling and easily integrate with their time and attendance and payroll system, Workday.

Challenge

With various departments utilizing their own scheduling systems and practices, this healthcare system sought a solution that served their staff, management, and leadership that could also scale as they continued to grow.

“When we really started looking at staff scheduling, what we found is that we had a tool that was very sophisticated for payroll and time and attendance, but not very well catered towards the end users, the managers, the individuals that were filling shifts,” said Chris Paravate, Chief Information Officer at Northeast Georgia Health System. “We had this collage of different tools — everything from using texting alerts to emails to Google tools — all kinds of pieces cobbled together to address staffing needs.”

Solution

This healthcare system began looking for a new solution with specific criteria. Leadership wanted a scheduling system that would give them enterprise analytics, help make better informed, more effective staffing decisions and streamline and unify the individual departments across their entire organization.

“The integration with Workday and with time and attendance with Workday was paramount,” said Paravate. “Historically, we had a scheduling system, a time and attendance system, and a payroll system and while they worked well together, they were incredibly complex to support … Part of our overall Workday implementation was to flatten that architecture. For example, a nurse manager can approve time, pay a requisition, and order supplies from their phone wherever they are.”

They also brought their nurse leaders into the discussion and selection process, to help support the transition and select a system that would serve the end-user, leadership and management.

“Nursing felt somewhat trapped by the set of tools they had and a lot of time those tools were introduced by HR or finance or by payroll and they were selected and implemented through the lens of those areas,” said Paravate. “So, as we engaged with nursing and started to pull them into the system selection process, they really felt a part of coming up with a solution that was much more focused on their needs rather than what people perceived their needs to be.”

Results

In October of 2022, Northeast Georgia made the change to ShiftWizard, integrating with Workday, to streamline their scheduling and elevate their payroll, simplify time and attendance, and improve communication.

“We had a really good collaboration between the Workday team and the ShiftWizard team,” said Paravate. “Six weeks after our initial go-live, we did a site visit for another health system and you just think ‘six weeks after our go-live we can sit and talk about this’ really speaks volumes to how fast we got past that initial go-live surge, and really stabilized out.”

This healthcare system has been utilizing this unique integration to track metrics, looking closely at how shifts are filled and if they’re being filled in the most effective manner. They’ve also been able to take a closer look at their turnover and agency use.

“We are seeing that our turnover rates are going down and the amount of agency staff is coming down,” said Paravate. “What I can tell you is that we’ve streamlined that process. We've gotten it so tight and so consistent … Whether it's a staff member signing up for scheduling shifts or the manager, we've taken all the friction we can out of that workflow.”

THE POSITIVE RIPPLE EFFECTS:

HEALTHCARE SPECIFIC SOLUTION — “Healthcare is a dynamic space and frankly staffing a hospital, let alone an entire healthcare system, can be like managing an entire city,” explained Paravate. “Each part of that community has different needs; has different challenges, and so we really did want a healthcare-designed solution that was focused on the dynamics of those needs and would also integrate well into our time and attendance and ultimately Workday. And so, for that to be cohesive and simple, whether you were a staff member, manager, or director.”
IMPROVED RETENTION AND RECRUITMENT — “Our clinicians have choices,” Paravate said. “They can work somewhere else. So a lot of times that scheduling experience, that onboarding experience; simple things like training and delivery, and the architecture of tools — those everyday things can either be a source of frustration or they can [have staff say], ‘gosh, this is so easy, it's so easy for me to pick up a shift here, or engage with my manager and address things that come up’ and that was really a big piece in our selection, the integration with Workday.”
A LONG-TERM PARTNERSHIP — “I think Shift Wizard is definitely part of our long-term architecture,” said Paravate. “We take our partnership with ShiftWizard and Workday very seriously … Healthcare is changing rapidly, we are changing rapidly, and we want to continue to stay connected because we think it's the right platform, with the right capability, the right level of integration. We think it's simple, we think it’s scalable; we want to be a part of that innovation.”